RETURN POLICY
Your satisfaction is our forever pursue! We are pleased to accommodate returns and exchanges within 7 days on all sets that have not been opened, worn, or tampered with. When you receive the hair order, if the hair quality & hair color & hair length is not right, or you are unhappy with your purchase, please e-mail us at luxefame@gmail.com to initiate your return at first and we will be always here to help you. The unauthorized returns will not be accepted. Hope you can understand!
( All our hair are original virgin hair, which has been inspect by CISS. If there is any quality problem after received, it can be returned within 7 Days, responsible for your project, so we will do everything from the beginning to guarantee accomplishing your project successfully from design to installation, you can take no risk of your money, time and you can get a perfect solution. )
Here Are Some FAQs In Regards To Our Return Policy:
1. How Do I Make A Return?
Easy: Please make sure to contact us with email at first, our email address is luxefame@gmail.com and let us know your order number. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund. All items must be returned in its original, factory condition, (unaltered, unworn, unwashed, original uncut lace, original undispersed curl pattern, undamaged and with tags attached with the original packaging & gifts attached) as we do not sell refurbished or previously owned products. Please make sure the wig is intact and the lace has not been cut. Note: We highly recommend to ship your set via a trackable shipping option, customer must provide us with the return tracking number, as that can greatly expedite the process. Please do not refuse to sign for your package. If you want to return it, please sign for your package first, then email luxefame@gmail.com for return instruction. Or you will have to pay the high customs fee resulted from not following our instructions.
2. What Is The Return Period?
We will provide a refund period on unopened hair within 7 days of the date that you receive your hair.
3. Do I Have To Pay For The Shipping Of My Return?
Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because Kelssie Hair will not be responsible for lost returns. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
4. May I Return My Kelssie Hair Without Comtacting You?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please be kindly note that if you return the order without contacting us in advance, we will not be able to guarantee your refund and make a complaint in accordance with the policy.
5. When Will I Receive My Refund?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
6. How May I Contact You?
You may contact us by e-mail at luxefame@gmail.com . We always guarantee a response within 24 hours and will be happy to help you!
If You Have Any Other Questions, Be Free To Email Us At luxefame@gmail.com , We Are Here To Help You!